Research conducted by John Stanley Associates has shown a 74.5% drop in the level of customer service around the world in the last five years.
This is part of...
Companies that keep customers on hold with irritating jingles, the radio or silence could be doing themselves out of business, communications specialist...
The best of the best focus on how they can provide value to the customer whilst the average retailer looks at the price of the product. Research around the...
One of the main challenges manufacturers and retailers have is establishing credibility with the customer. According to research the consumer is more likely to...
The latest Bank of Queensland Straight Talk Survey has found that even in the internet age, customers are most likely to vote with their feet when confronted...
OBJECTIVE: To be the best customer service type person you can ever find!
SCHOOL
EXPEERENCES: I graduated in 2005! I treid to get into a college, but I...
Avoiding marketing mistakes isn’t easy in today’s business marketplace; which is at times a terrifying jungle where your competitors are hungry predators...
Chances are, like every business owner, you want to learn how to sell more. So what are the most important sales lessons all businesses should be following to...
Web conferencing is an interactive tool that a growing number of SME’s are implementing in their systems as a way of improving customer service while...
Web conferencing is an interactive tool that a growing number of SME’s are implementing in their systems as a way of improving customer service while...
