Beat The Retail Leasing Blues

Problems arising between retail tenants and landlords are becoming increasingly commonplace. The following are some suggestions from the NSW Retail Tenancy Unit on what to do if you have an issue.

Have You Got A Retail Tenancy Problem?

Perhaps the following suggestions will assist you resolve it.

Our experience shows that the people who are most effective in resolving their complaints have considered, carefully, both their position and the other party's position before contacting the other party.

Here are some of the positive things you can do.

1. Write down your concerns in point form and analyse each thoughtfully.

2. Always put yourself in the other party's shoes and ask yourself whether:

* you would see all or part of your problem as legitimate and meaningful or whether you would view them differently in the circumstances.

* you would be satisfied to pay for or do the thing you want if you were the one who had to pay or do those things.

3. Consider whether insisting on your rights is in your long term interests.

Ask yourself if insisting on your rights will make meeting and dealing with the other person embarrassing, difficult or impossible?

That doesn't mean that you should not insist on the other party doing something or you having your say if you have a legitimate complaint. Rather it is recommended that you consider the consequences for you, for the other party and future relationships before you act.