Now, when it comes to the limits of Mandelson’s experimentation, it depends on whether or not she’s given a brief. “I was recently asked by a modern Turkish restaurant to come up with some flavours for them,” she explains. “That’s quite a specific brief and there are ingredients that I must work with because they suit the cuisine style.” Other times she’ll have carte blanche and will go wild, being inspired by anything and everything—even a Thai curry, which turned out to be one of their best sellers. At Serendipity Ice Cream that’s saying something, because they hold their ice-cream to some pretty high standards, winning numerous awards, including Best Overall Exhibitor from the Dairy Industry Association of Australia.
Life’s not all ice-cream and skittles though. “Of course there are also a number of challenges, but fortunately, I love a challenge,” says Mandelson. “It’s a constant learning process, so it keeps you really alive.”
And the attitude of her family makes it all worthwhile. “My kids think their parents have the best job in the world. Actually, so do most of our friends and family—they get to benefit, particularly when we do experiments.”
So, what does it feel like to deliver a much-loved product? “Doing something that makes people happy is a pretty easy job and it’s a very enjoyable one,” says Mandelson. “I can’t imagine what else I’d do with my life.”
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